Lessons From The Kitchen Table
My dad was a Department of Energy engineer by day, and he ran his own one-man HVAC business on the side by night. Growing up, I learned what business was at the kitchen table, listening to him manage the side-hustle. Because he was balancing a full-time job, a field business, and a family, every single minute mattered.
One of my clearest childhood memories is seeing him collapsed on the couch, completely wiped out. The landline would ring, and before answering, we had to whisper: "Dad, are you 'home' or 'not home'?" We knew it was a customer. He had spent so much physical energy servicing systems that we never knew if he had a single ounce of strength left to take another call.
I also remember him coming home irate about supply chains shifting to overseas manufacturers. He’d get bad fan motors from the supply house, meaning he had to drive back, swap them, and do unpaid callbacks. That wasted time didn't just leak profits; it directly stole his limited personal time with us. The manufacturers didn't care about the guy in the field.
My dad went to a customer’s house who had just been quoted $8,000 for a brand new system by a massive conglomerate. He blew out the clogged drain line in ten minutes, charged a basic service call, and went home. They wanted a full install; my dad just wanted to fix the problem.